FAQ Topics

You can reach us in several ways: (1) In the app, go to Profile > Help Center > Contact Us to send a message or request a callback, (2) Use the contact options shown under Customer Servicesection in our website, or (3) Email us at support@restaurantreviews.com.au. We recommend using the in-app Help Center so we can see your account context and resolve issues faster. Most questions get a first response within 24 hours on business days.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM AEST. For urgent account or safety issues, we have an after-hours escalation path. Email and in-app messages are monitored regularly, and we aim to reply within 24 hours. Check the Help Center in the app (Profile > Help Center) for the most up-to-date hours and any holiday schedules.

We aim to respond to all inquiries within 24 hours on business days. Simple questions (e.g. how to change your password, update profile, use a feature) are often answered within a few hours. More complex issues such as account recovery or moderation appeals may take 3 to 5 business days as they require review. You'll receive an email or in-app notification when we reply. If your issue is urgent, say so when contacting us so we can prioritize it.

We offer support in English as our primary language, and in several other languages depending on your region. In the app, you can change the display language under Profile > Settings > Language. When you contact us through the app, we detect your language preference and route you to a team that can respond in that language where available. If your language isn't supported yet, we'll reply in English and are working on adding more languages based on user demand.

You can get help both in the app and, where offered, by phone. In-app options (Contact Us, Help Center, and any chat or callback request) are available to everyone. For account recovery or other sensitive issues, you can request a callback from Profile > Help Center > Contact Us; we'll call you during support hours when this is available. Our contact details are also listed in the Help Center.

Our in-app Help Center (Profile > Help Center) has answers to the most common questions, including account settings, reviews, ratings, and safety. Use the search box to find topics by keyword or browse the FAQ by category (e.g. Services, Account, General). Many issues can be resolved there in under a minute without waiting for a support reply.

First, try "Forgot Password" on the login screen to reset your password via email. If you don't receive the email, check spam and make sure you're using the same email you registered with. If you still can't log in, use "Contact Us" from the login screen (you can access it without being logged in) or email support with the email address linked to your account. We'll verify your identity and help you regain access, usually within 1 to 2 business days.

We restrict or suspend accounts that break our rules (e.g. fake reviews, abuse, spam). You should receive an email or in-app message explaining the reason and, where possible, how long it lasts. If you believe it's an error, reply to that message or contact us via Help Center > Contact Us with your account details; we'll review and get back to you. Repeated or serious violations can lead to permanent suspension.

For issues with your experience at a restaurant (e.g. service, food), we recommend contacting the restaurant first using the details on their profile. For content or safety concerns (e.g. fake reviews, harassment, misleading information), use the report options in the app or see our Trust & Safety FAQ. For other issues you can contact us via Help Center > Contact Us; we'll help where we can.

If the first response didn't fix your issue, reply directly to the same thread (email or in-app) and add any new details or screenshots. Your case will be escalated to a senior agent. You can also go to Help Center > Contact Us and indicate that your issue was not resolved so we prioritize a follow-up. We'll keep working with you until the issue is resolved or we've explained our position clearly.

We value your feedback. In the app, go to Profile > Help Center and use the Feedback or Suggestions option to submit ideas or general feedback. For feature requests, describe what you'd like and why it would help you. Product and support teams review submissions regularly, and popular ideas are considered for future updates. You can also take part in optional surveys we send occasionally to shape new features and support improvements.

Please report bugs so we can fix them quickly. In the app, go to Profile > Help Center and use the option to report a problem or contact us, then describe the issue and attach screenshots if possible. Include your device model and app version (found in Profile > Settings or About). You can also email support@restaurantreviews.com.au with "Bug Report" in the subject line. We review all reports and will follow up if we need more information. Critical bugs are prioritized for the next update.

Try closing and reopening the app, then restarting your device. Check your internet connection and ensure you have enough storage. Update the app to the latest version from the store. If you're on cellular data, try Wi Fi (or vice versa). Clearing the app cache (in device or app settings) can help. If it still happens, report it via Help Center with your device and OS version and we'll investigate.

We support recent versions of IOS and Android (specific minimum versions are listed on the App Store and Google Play). For the best experience, keep the app updated. If you're on an older device or OS and something doesn't work, check the Help Center for known issues or contact us with your device model and OS version; we may suggest an update or workaround.

We use location to show you nearby restaurants, distances, and to sort or filter results by "nearest." You can still use the app without granting location by entering a city or address in search. We don't share your precise location with other users. You can change or revoke permission in your device settings; some features will then rely on your search input instead.

Your account is tied to your email (and any linked social login), not to the device. On your new phone, download the app, sign in with the same email and password (or social account like Google/Apple), and your profile, reviews, and wishlist should appear. If you use a different sign-in method or something is missing, contact us via Help Center with both the old and new account details so we can help merge or restore.

Yes. You can use the app in other countries to search and read reviews; you may need to enter a city or allow location in the new place. Your account and data travel with you. Data use may apply if you're on cellular abroad. For region-specific features (e.g. payment or offers), check the app or our Help Center in that region.

We aim to make the app usable with common accessibility tools. On your device you can enable screen readers (e.g. VoiceOver, TalkBack), increase text size in system settings, or use high-contrast themes if supported. For app-specific options, check Profile > Settings for display or accessibility. If something doesn't work for you, tell us via Help Center > Feedback so we can improve.

Yes! We provide a web version of our platform at restaurantreviews.io, which you can access directly from your browser. This allows you to browse restaurants, read and leave reviews, and manage your account. Please note, however, that not all features available in the mobile app are on the web. Some app-exclusive tools, notifications, or interactive functions may only be accessible on your phone or tablet. If you prefer using a computer, the web version is a convenient option for most tasks. For the full, seamless experience, including all the latest app features, we recommend using the mobile app.

When you contact us via the app or email, you'll receive an automatic confirmation with case number. Replies from our team will go to the same thread- check your email inbox (and spam) or the in-app message center under Help Center or Profile. If you don't see a reply within the expected time, reply to the same thread to bump it or contact us again and mention your previous message so we can link it.

In the in-app Contact Us or Report a Problem flow, use the "Attach" or "Add file" option to add screenshots or photos from your device. When emailing us, attach the files to your reply. Keep images clear and under the size limit we mention. Screenshots of error messages, the relevant screen, or your settings help us troubleshoot faster. We'll never ask you to send your password or payment details.

You can still send a message or email anytime; we'll pick it up when we're back and aim to reply within 24 hours on the next business day. For urgent account or safety issues, use the after-hours option mentioned in the Help Center. We don't offer live support outside business hours, but your request will be in the queue and prioritized as appropriate.

Live chat is available in the app during support hours for many regions. Go to Profile > Help Center > Contact Us and look for "Chat" or "Live chat." If it's not available in your region or at that time, use the contact form or email and we'll reply as soon as we can. Check the Help Center for current chat availability and hours.

We can help with: account access (login, password, recovery), account restrictions or suspensions (explaining reasons and appeals), technical issues (bugs, app not loading, errors), how to use features, data or privacy requests (e.g. download your data), and reporting content or safety concerns. We can't resolve disputes between you and a restaurant (e.g. refunds or service complaints) as those are between you and the business. We'll point you to the right place when we can't help directly.

If we've explained that your request is outside what we can do (e.g. a restaurant policy or a third-party matter), we'll try to suggest alternatives (e.g. contact the restaurant, see Terms of Service, or a relevant FAQ). If you believe we've made a mistake or you have new information, reply to the same thread and ask for a review or escalation. For formal complaints, check our Terms or Help Center for a designated complaints process or contact address.

Contact us via Help Center > Contact Us (you can do this without logging in). Tell us the email address that was on the account and any other details you remember (e.g. name, phone, when you signed up). We'll verify your identity and may offer to link the account to a new email. We never give account access to someone we can't verify, so have ID or other proof ready if we ask.

This can be caused by an app update, clearing data, or a security logout (e.g. password change). Try updating to the latest app version and, if it happens again, avoid clearing app data. If you use "Remember me" or similar, make sure it's enabled. If it still happens, report it via Help Center with your device and OS version so we may be aware of a bug and can suggest a workaround or fix in an update.

Check your spam and junk folders, and make sure you're requesting the reset for the same email you used to sign up. Wait a few minutes and try "Forgot Password" again. If it still doesn't arrive, the email may be wrong on our side or blocked by your provider; contact us via Help Center (from the login screen if needed) with the email address and we'll help you recover access securely.

Error messages usually indicate a temporary problem (e.g. no connection, server busy) or an action we couldn't complete. Try again in a moment, check your internet connection, and make sure the app is updated. If the same error keeps appearing, note the exact message and screen, take a screenshot, and report it via Help Center > Report a problem so we can identify and fix it.

On Android: go to your device Settings > Apps > [App name] > Storage, then tap "Clear cache" (not "Clear data" if you want to stay logged in). On iOS: offload the app or delete and reinstall to clear cache; your account will still work when you sign back in. Clearing cache can free space and sometimes fix loading or display issues. If problems continue, contact us with your device and OS version.

Check that you have enough storage and a stable internet connection. Try again from the App Store or Google Play, or restart your device and retry. If you're on an older OS, the latest version may no longer support it; check the store page for minimum OS requirements. If the store shows an error, that's usually from Apple or Google; we can't fix store issues directly, but you can contact us with the error message and we'll note it for known issues.

Check your connection and try switching between Wi Fi and cellular. If only some images fail, it may be a temporary server or CDN issue; try again later. Ensure the app has storage permission if we need to save or show images. If it's consistent, clear the app cache or reinstall, then report it via Help Center with your device and whether it happens on all restaurants or specific ones.

Make sure location permission is enabled for the app and your device's location services are on. If the map is blank or wrong, check your connection and try again; sometimes map tiles load slowly. If your pin is in the wrong place, your device may be using a rough location- entering a city or address in search can help. Report persistent map or location errors via Help Center with your device and a brief description so we can investigate.

The app works best with a stable connection. On slow or unstable networks, search and images may load slowly or fail occasionally; try again or wait for a better connection. We don't currently offer a low-data or offline mode. If you're often on weak connectivity, using Wi Fi when possible or reducing other background usage can help. Tell us via Feedback if you'd like us to improve behavior on slow connections.

In most cases yes. If you use a VPN, the app may think you're in a different region, which can affect search results, offers, or support routing. If you run into blocks (e.g. "access denied") or odd behavior, try turning the VPN off to see if it's the cause, then contact us with details if you need to use a VPN (e.g. for privacy) and we'll note it for troubleshooting.

We sometimes roll out features by region, device type, or app version. Your friend may be in a different country, on a different OS version, or on a newer (or beta) app version. Update your app to the latest version and check the Help Center for region-specific info. If you think a feature should be available to you and isn't, contact us with your region and device and we can check.

We only ask for what we need to verify your identity or fix your issue (e.g. email, username, or in account-recovery cases a copy of ID). Send these only through our official channels (in-app contact or the email address in the Help Center). We'll never ask for your password or full payment card number. If you're unsure, contact us through the app or at restaurantreviews.com.au and ask before sending anything.

No. Our team will never ask for your password, and you should never send it to anyone. If someone claiming to be us asks for your password, it's a scam- don't reply and report it to us. For account recovery we may ask you to set a new password through a secure link we send, or to confirm your identity in other ways, but we will never request your current password.

Check the Help Center (Profile > Help Center) for links to video tutorials or guided articles. We may also link to them from the relevant in-app screens. If you don't see a guide for what you need, use the search box in the Help Center or contact us and we can point you to the right article or create one for common requests.

We have official accounts for news and updates, but for account-specific or sensitive issues we don't handle support over public social media (for your privacy and security). Please use the in-app Help Center > Contact Us or our official support email. If you message us on social media, we may ask you to move the conversation to a secure channel so we can help properly.

If we run a beta program, it's usually announced in the app, on restaurantreviews.com.au, or via email. You may see an option under Profile > Settings or in the Help Center to sign up. Beta testers get early access to new features and help us find bugs; details and terms are in the program sign-up. If you don't see it, we may not have an active beta in your region- check the Help Center or contact us to ask.

We support phones and typically support tablets that run the same OS (e.g. Android tablets, iPad). The layout may adapt to larger screens. Foldable phones are treated as phones; the app should work when the device is folded or unfolded. If you see layout or feature issues on a specific device, report them via Help Center with the device model and we'll look into it.

We are always working to improve your experience. Widget support availability depends on your device, operating system, and app version. Check the App Store or Google Play for the latest features included in each update. If widgets are not yet available for your device, consider letting us know via Profile > Help Center > Feedback - community requests help shape our development priorities.

If your review or photo upload fails, first check your internet connection and try again. Make sure your photos are not excessively large - we recommend keeping each photo under 10 MB for smooth uploads. If the problem persists, try closing and reopening the app, or clear the app cache. You can also try switching between Wi-Fi and mobile data. If you continue to experience issues, report the problem via Help Center > Report a Problem with details about the error message, your device model, and app version.

First, check that notifications are enabled for Restaurant Reviews in your device settings (Settings > Notifications > Restaurant Reviews on iOS, or Settings > Apps > Restaurant Reviews > Notifications on Android). Then, in the app, go to Profile > Settings > Notifications and make sure the types you want are turned on. If notifications are enabled but still not arriving, try restarting your device or reinstalling the app. Some battery-saving or Do Not Disturb modes can also block notifications - check if any power-saving features are affecting the app.

Yes! Camera and photo library permissions are only needed if you want to upload photos with your reviews. You can still browse restaurants, read reviews, view other diners' photos, earn points for written reviews, and redeem rewards without granting these permissions. If you decide to upload photos later, you can enable these permissions in your device settings at any time.

Image-heavy browsing can use more data, as restaurant profiles contain many photos. To reduce data usage, connect to Wi-Fi whenever possible, especially when browsing photo-rich profiles. You can also limit background data usage for the app in your device settings (Settings > Apps > Restaurant Reviews > Data Usage). Clearing the app cache periodically can also help. If you notice unusually high data usage, contact our support team so we can investigate.

Open the App Store (iOS) or Google Play (Android) and search for Restaurant Reviews. If an update is available, you will see an "Update" button - tap it to install the latest version. We recommend enabling automatic updates in your device settings so you always have the newest features, bug fixes, and security improvements. If you experience issues after updating, try restarting the app or your device.

We may send gentle reminders or prompts encouraging you to review a restaurant after your visit, especially if you interacted with the listing (such as viewing the menu or checking directions). These reminders help you capture your experience while it is fresh and earn points. You can manage or turn off these reminders in Profile > Settings > Notifications at any time.